Who we are

Our website address is: https://originatal.co.uk.

Policies

Complaints Policy

Right to complain:

I am committed to providing high quality service in everything I do. However, I understand that sometimes things don’t go according to plan and you may not get the experience you expect.

To make sure that I continue to offer a quality experience to as many people as possible, I have put in place a complaints procedure so that constructive complaints can help me to improve my services. The complaints procedure aims to provide a resolution to your issue in an efficient and appropriate manner.

How to make a complaint:

If you would like to make complaint, please contact our enquiries team by email at [email protected]

Privacy Policy

Keeping your personal information safe is extremely important and I am committed to complying with privacy and data protection laws and being transparent about what happens to your data.

The personal information that is collected:

  • Name
  • Contact information
  • Details of current and or previous pregnancy/birth(s)
  • Reasons for course enrolment and personal experience/stories

Collecting personal information:

  • Completing ‘Client Information Form’
  • Completing ‘Contact form’ via the website
  • Signing up to receive the newsletter

Uses of collected personal information:

  • Provide people with the services, products or information that they ask for
  • Managing financial transactions
  • Recording of our relationships with clients
  • Recording information relating to feedback or complaints
  • Managing client communication and marketing preferences

I may not use your personal information for all of the above purposes – the use is dependent on my relationship with you, and how you interact with myself, services, website, and activities.

You will be asked for your consent to receive marketing and promotional content. You can withdraw consent for this at any time in line with GDPR protocols.

Sharing your data and personal information:

I will never sell your data. Your data will not be shared to third parties without your explicit consent.

Please note: The policies outlined in this document cover Originatal courses and workshops only.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website , we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.